Question 1

Orders

Accepted Answer

Orders – How to place, change, or cancel an order.
How do I place an order?
Simply add your items to cart, proceed to checkout, and follow the payment steps. You’ll receive an order confirmation email once your purchase is completed.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to change or cancel, contact us as soon as possible at care@theskindr.co.kr. We’ll do our best to help, but changes may not be possible once your order is packed or shipped.
I didn’t receive a confirmation email. What should I do?
Please check your spam/junk folder. If you still can’t find it, contact us with your name and email used at checkout.

Question 2

Shipping & Delivery

Accepted Answer

Shipping & Delivery – Rates, timelines, tracking, and international delivery.
Where do you ship?
We currently ship worldwide. 
How long does delivery take?
Delivery times vary by location:
 • Domestic: 2 business days]
 • International: up to 14 business days
These are estimates and may change during peak periods or customs delays.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email.
My tracking hasn’t updated. Is that normal?
Yes, carriers may take 24–48 hours to update tracking. If there’s no movement after several days, contact us.

Question 3

Returns & Refunds

Accepted Answer

Returns & Refunds – Eligibility, steps, timelines, and exceptions.
What is your return policy?
We accept returns of unused, unopened products in their original packaging within 30 days of delivery. For hygiene and safety reasons, opened or used skincare items are not eligible for return unless required by law.
How do I request a return?
Email care@theskindr.co.krwith your order number and the items you’d like to return. If approved, we’ll share return instructions.
Who pays for return shipping?
Return shipping is covered by us.
When will I receive my refund?
After we receive and inspect your return, refunds are typically processed within [5–10 business days] to the original payment method.
What if my item arrived damaged or incorrect?
Please contact us within 48–72 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund.

Question 4

Product Use & Routine

Accepted Answer

Are The Skin Dr products suitable for sensitive skin?
Many of our formulas are designed with a barrier-first approach and high tolerance in mind. However, every skin type is different.
Should I do a patch test?
Yes. We recommend patch testing on a small area for 24–48 hours before full use, especially if you have sensitive or reactive skin.
How long does it take to see results?
This depends on the product and your skin. Many people notice improvements in comfort and hydration quickly, while concerns like uneven tone or breakouts may take several weeks of consistent use.
Can I use The Skin Dr products with other brands?
Yes. Our products are designed to integrate into most routines. If you’re using strong actives, introduce new products gradually.

Question 5

Ingredients & Safety

Accepted Answer

Are your products cruelty-free?
Yes. We do not test finished products on animals.
 (Adjust this statement to match your official policy by market.)
Are your products vegan?
All products are vegan. We do not use any animal origin or derived ingredient.
Do The Skin Dr products contain fragrance?
Yes, some do. Please check the ingredient list on each product page for details.
Are your products non-comedogenic?
We formulate with skin balance in mind, but “non-comedogenic” can vary by individual. If you’re acne-prone, we recommend starting slowly and monitoring your skin’s response.

Question 6

Payments

Accepted Answer

What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, etc. depending on your region.
Is my payment secure?
Yes. Your payment is processed through secure, encrypted payment providers.

Question 7

Account & Promotions

Accepted Answer

Do I need an account to order?
No, you can checkout as a guest. Creating an account helps you track orders and manage your details.
How can I apply a discount code?
Enter your code at checkout in the “discount code” field and click apply.

Question 8

Contact

Accepted Answer

How can I reach customer support?
Email us at care@theskindr.co.kr.
 Our usual response time is within 1–2 business days.

Order Help, Shipping & Returns
Get help with The Skin Dr orders, shipping, returns, and product usage. Browse FAQs or reach our support team easily.

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Order Help, Shipping & Returns Get help with The Skin Dr orders, shipping, returns, and product usage. Browse FAQs or reach our support team easily.

Have a question? We are happy to help.

Order Help, Shipping & Returns
Get help with The Skin Dr orders, shipping, returns, and product usage. Browse FAQs or reach our support team easily.